We want you to be completely satisfied with your purchase from Empawrio. If something isn’t right, we’re here to help.

1. Returns

We accept returns within 14 days of delivery. To be eligible for a return:

• The item must be unused, in its original packaging, and in the same condition you received it.

• You must provide proof of purchase (order confirmation or receipt).

To initiate a return, contact us at:
Email: alessandroandpaola@empawrio.com

Please do not send your item back without first contacting us.

2. Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on used or opened dog waste bags. Only unopened, sealed packs are eligible.

3. Refunds

Once we receive and inspect your return, we’ll notify you about the status of your refund.

• If approved, your refund will be processed to your original payment method within 5–7 business days.

• Shipping costs (if applicable) are non-refundable.

4. Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need to exchange an item, email us with your order number and photos of the issue.

5. Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 3 days of delivery. We’ll send a replacement or issue a full refund—your choice.

6. Cancellations

Orders can only be canceled within 12 hours of placing them. After that, the order may already be processed and shipped.

7. Contact Us

For any return, refund, or exchange inquiries, reach out to us at:
Empawrio Support Team
Email: alessandroandpaola@empawrio.com